Return and refund

RETURN & REFUND POLICY

At Kutumbkart, we follow transparent, customer-first policy standards similar to leading global marketplaces. Please read our guidelines below regarding returns, replacements, and refunds.

RETURN WINDOW & CATEGORY RULES

Different product categories have different return timelines starting from the date of delivery:

• Skincare & Cosmetics (Unopened): 7-Day Return or Replacement (for damaged, wrong, or defective items).

• Beauty Tools & Electronics (Scrubbers, LED devices): 10-Day Replacement Window (for manufacturing defects or dead-on-arrival items).

• Hygiene & Personal Care (Opened): Non-returnable due to health and safety regulations.

RETURN CONDITIONS

To be eligible for a successful doorstep return pickup, the product must meet the following criteria:

• Must be in unused, undamaged, and original condition.

• Must include all original brand packaging, tags, box, seal, and accessories.

• If returning due to a wrong or missing item, the outer plastic packaging must not be tampered with or opened.

HOW TO REQUEST A RETURN / REPLACEMENT

Step 1: Contact our support team within the return window at kutumb9580@gmail.com with your Order ID and photos/videos of the issue.

Step 2: Our team will verify your request within 24–48 hours.

Step 3: Once approved, we will arrange a doorstep pickup via our courier partner.

REFUND TIMELINES

Once the returned item reaches our fulfillment center and passes quality verification, your refund will be issued:

• Online Payments (Credit/Debit Cards, Net Banking, UPI): 3 to 5 business days back to the original source account.

• Cash on Delivery (COD): Refund issued via direct bank transfer or store credit within 3 to 5 business days after bank details are provided.