Refund policy
Return & Refund Policy
Last Updated: [19/06/2026]
At [kutumbkart], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within [6-7 days] of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, manuals, and invoices.
- Not fall under the non-returnable categories listed below.
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
Customers must request a return within [6-7 days] from the date of delivery.
To initiate a return, please contact us at:
Email: [gy7251500@gmail.com]
Please include:
- Order Number
- Product Name
- Reason for Return
- Photos of the product (if damaged or defective)
3. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong item
Please notify us within [within 24 hours] of delivery.
To speed up the resolution process, please provide:
- Clear photos of the product
- Photos of the packaging
- Order details
After verification, we may offer:
- A replacement
- An exchange
- A full refund
4. Exchange Policy
We offer exchanges for:
- Defective products
- Damaged products
- Incorrect items received
Exchange requests must be submitted within [6-7 days] of delivery.
Replacement items will be shipped after the returned item has been inspected and approved.
5. Refund Process
Once we receive and inspect the returned item:
1. We will notify you of the approval or rejection of your refund.
2. If approved, the refund will be processed within [withing 24 to 48 hours anytime].
3. Refunds will be credited through the original payment method whenever possible.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
6. Return Shipping Costs
For Defective, Damaged, or Incorrect Items
We will bear the return shipping cost.
For Customer Preference Returns
If a return is requested for reasons such as:
- Change of mind
- Ordered by mistake
- No longer needed
The customer may be responsible for return shipping charges.
Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.
7. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Personal care products
- Hygiene-related items
- Opened consumable products
- Gift cards
- Downloadable digital products
- Customized or personalized items
- Clearance or final sale products
Additional non-returnable products may be identified on the product page.
8. Refund Exceptions
Refunds may be denied if:
- The item shows signs of use or damage caused by the customer.
- The return request is made after the allowed return period.
- Required components, accessories, or packaging are missing.
9. Cancellation Policy
Orders may be cancelled before shipment.
If an order has already been shipped, cancellation may not be possible and the standard return process will apply.
10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: [kutumbkart]
Email: [gy7251500@gmail.com]
Customer Support Hours: [6 AM to 6 PM]
We are committed to providing a fair and transparent shopping experience for all customers.